Got questions? We’ve got answers (and minifigs)!

Feel free to reach out anytime with any questions.

Frequently Asked Questions

Find answers to common questions about Miniverse Figs. Learn about orders, shipping, returns, and everything you need to know before you buy.

How do I contact you?

The best way to get in touch with us is by email at hello@miniversefigs.com. We will get back to you as soon as we can!

Where can I find you on social media?

SHIPPING & ORDERS

How long before my order is shipped?

It usually takes us 2-5 working days to process orders before they are shipped.

How can I track my order?

You can track your order by going to the 'View Order' button in your shipping confirmation email.

How do I cancel or change my order?

If you'd like to cancel or change your order, please get in touch with us as soon as possible by emailing hello@miniversefigs.

If it has already been shipped, it is definitely too late!

Can I return my order?

We’re sorry, but we don’t accept returns unless an item is faulty or incorrect.

If there’s a mistake we’ll do our best to correct it quickly and offer you a replacement. If you’d rather have a refund, do let us know. Please get in touch within 2 weeks of receiving your order.

You can get in touch by email at hello@miniversefigs.com.

PRODUCTS & DISCOUNTS

If an item is out of stock, how do I know when it will be back in stock?

We try to keep everything in stock as much as we possibly can but some things do run out, so check again the day after to see if we have re-stocked it!

Sometimes we cannot get more and they will be removed from the website.

Do you have special offers or discounts?

If you sign up to our mailing list, we send out occasional discount codes via email.

You may also want to check out our on sale page.